Frequently Asked Questions
Everything you need to know about your Atelier KAI experience.
What is the standard shipping timeframe for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. As Atelier KAI pieces often feature a tailored fit, we recommend measuring a similar garment you own to ensure the perfect match.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all Atelier KAI tags attached. Please note that sale items are eligible for store credit only.
Are your materials sustainably sourced?
Atelier KAI is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and deadstock fabrics to minimize our environmental footprint while maintaining premium quality.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our support team via live chat or email.
How should I care for my Atelier KAI garments?
To preserve the longevity of our fabrics, we recommend cold hand washing or delicate machine cycles. Always air dry your garments and avoid high-heat ironing unless specified on the care label.